OpenAI, on Thursday, introduced new audio models in application programming interface (API) that offer improved performance in accuracy and reliability. The San Francisco-based AI firm released three ...
At ICMI Contact Center Expo, being held this week in Ft. Lauderdale, Fla., CCaaS provider Talkdesk announced the availability of Agent Assist, which it describes as an intelligent advisory tool that ...
Transforms the Contact Center Agent Experience with Powerful Contact Queuing and Handling Features that Enhance Productivity and Personalize Both Agent and Customer Engagement CAMPBELL, ...
AI agents are no longer limited to research projects. They now operate in real-world systems where they manage automation, ...
8x8 says Agent Workspace is a fully browser-based, design-led interface, delivering a tailored and intuitive experience that “uniquely blends contact centre and unified communications capabilities in ...
ITT Industries corporate travel department manager Jennifer Steinke said her company is considering using such startups as G2 SwitchWorks because the "old language" and "old technology" of global ...
The integration of artificial intelligence into business operations is rapidly transforming how organizations function and compete. Microsoft has strategically positioned its Copilot AI assistant as a ...
In the 2000s, we stopped going into bank branches and started banking online. In 10 years time, do you think we will still be managing our finances this way? I predict today’s online financial tools ...
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