Harvard Business School’s Foundry tested four AI products with thousands of founders. Its biggest lesson: adoption depends on context, empathy and learning by doing.

Forbes contributors publish independent expert analyses and insights. Wishart-Smith is a board director covering leadership and innovation. This voice experience is generated by AI. Learn more. This ...

As a former small business owner and now Chief Customer Officer at BILL, I’m constantly inspired by the entrepreneurs I meet. Their creativity, resilience and drive to innovate never cease to amaze me ...