Small companies that develop measurable deliverables assign metrics or numbers to specific goals, projects or endeavors. The metrics are the measurable elements, and the deliverables are the results, ...

As the year ends and a new one begins, leaders everywhere reflect on their leadership over the past twelve months and set goals for the future. This process carries unique significance for ...

Quality metrics are an objective, verifiable number. Unlike subjective data, the number is both quantifiable and can be confirmed. The potential downside to quality metrics is that the data may be ...

Metrics paves the way for investigations. For any service manager, the race to complete the investigation and resolve the issue is against the customers’ tolerance levels to a number of service ...

All businesses, from startup coffee roasters to billion-dollar e-commerce companies, are vested in tracking their progress, figuring out what works and fixing what doesn’t. That’s where Key ...

Setting employee and team performance goals is an essential responsibility for business owners and managers. However, measuring and improving an employee’s performance can be complex and daunting, ...

Now that 74% of U.S. companies are transitioning to a permanent hybrid model, leaders are turning their attention to measuring the success of their hybrid work model. That’s because there’s a single ...