In March, AI figureheads crowed that their own employees would be relegated to the dustbin of history. "I think we will be there in three to six months, where AI is writing 90% of the code," ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues intelligently across channels—so support teams can stay focused on what matters most: ...

Forbes contributors publish independent expert analyses and insights. Gary Drenik is a writer covering AI, analytics and innovation. Good decisions require good data. But too often companies, in a ...

Marcy Klipfel oversees the full HR department and contributes to a high-performance culture as chief engagement officer at Businessolver. HR teams face incredible challenges each day for their ...