Eduardo Villasenor likes to take things apart and put them back together. It's one of the reasons he's pursuing a career as a car mechanic rather than his initial interest: mechanical engineer.

The auto industry is facing a critical shortage of service technicians, with a projected need for over 400,000 by 2028. To combat this shortage, Ford has partnered with dealerships and TechForce ...

In every quarter in 2023, the tech services environment became increasingly more difficult due to a growing more-for-less mindset instead of a build-for-the-future orientation. The discretionary spend ...

In an era of instant gratification, customers are desperate to be in the know, 24/7. As a result, field service organizations are feeling a shift categorized by growing customer expectations and ...

SAN FRANCISCO — NADA Chairman and longtime dealer Charlie Gilchrist is determined to do something about the retail auto industry's shortage of service technicians. After all, technicians are quitting ...

In the home service business, your company’s closest customer connection is through the technician. They meet the customer face-to-face, listen to their needs and challenges, and work to leave them ...

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

The auto industry is facing a critical shortage of service technicians, with a projected need for over 400,000 by 2028. To combat this shortage, Ford has partnered with dealerships and TechForce ...